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The leaders within the hospitality industry have long been committed to achieving the utmost in customer satisfaction by providing top-quality services, products, and experiences to their guests. These same leaders also realize that success does not occur by accident, but rather by diligent analysis and detailed attention to every aspect of the operation.

With a unique compliment of trademarked services, The Valla Group, Inc. has allowed many world-class hotels to gain insight into their operations that they have never experienced prior to our engagement. The 360° Macro Analysis™ and the 360° Micro Analysis™ take the concept of the shopper's report to a new level. The extent of our commitment creates a sensitivity that demands us to keep our client list highly confidential.

  • Are your best customers pleased with you?

  • Are your best customers loyal?

  • Is the word on the street about your hotel - - outstanding, the best?

  • Are new customers becoming life long customers?

  • Do you know why your customers don't return?

  • If you can't answer yes to all of these - Do you know what to do?

  • The Valla Group, Inc. can help you gain valuable insights into why you cannot answer yes to all of these questions.

  • We have the expertise - You have the passion to succeed.

  • We invite you to explore the unprecedented possibilities.

Learn more about The Hotel Service Analysis Line.

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